Welcome to Orvin Home Care. These Terms of Service govern your access to and use of the Orvin Home Care website, products, services, and related features.
Throughout these Terms, “we,” “us,” “our,” “Orvin Home Care,” and “Orvin” refer to Orvin Home Care and its operating entity, Sree Chemicals LLP.
By accessing our website, browsing our products, creating an account, placing an order, or using any services provided through our website, you agree to these Terms of Service and the other policies published on our website, including our Privacy Policy, Shipping Policy, and Refund Policy.
If you do not agree with these Terms, please do not use our website or services.
1. Acceptance of Terms
By accessing or using the Orvin Home Care website, you acknowledge that you have read, understood, and agreed to these Terms of Service.
These Terms apply to all visitors, customers, registered users, and other individuals who access or use our website or services.
We may update these Terms from time to time. Your continued use of the website after changes are published constitutes acceptance of the updated Terms.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website for any unlawful or unauthorized purpose.
- Provide false, misleading, or fraudulent information.
- Violate any applicable law or regulation.
- Infringe the intellectual property or other rights of Orvin Home Care or any third party.
- Attempt to gain unauthorized access to our website, systems, accounts, or services.
- Introduce viruses, malware, or other harmful code.
- Interfere with the security, functionality, or operation of the website.
- Copy, scrape, reproduce, or commercially exploit website content without permission.
- Engage in fraudulent, abusive, deceptive, or harmful activities.
We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.
3. Website Information and Accuracy
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, we do not guarantee that all information will always be complete, accurate, current, or free from typographical, technical, or other errors.
Product descriptions, images, specifications, prices, availability, offers, and delivery estimates may be updated or changed from time to time without prior notice.
If we identify an error or omission, we reserve the right to correct it and, where necessary, cancel or modify an affected order.
4. Products and Product Information
Orvin Home Care offers household cleaning and home-care products through our website.
We make reasonable efforts to display product images, colours, packaging, sizes, descriptions, and specifications as accurately as possible.
Actual product appearance may vary slightly due to screen settings, lighting, photography, packaging changes, or manufacturing updates.
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, change product information, or refuse or cancel orders where necessary.
5. Product Usage and Safety
Customers must use Orvin Home Care products according to the instructions, directions, warnings, and precautions provided on the product packaging or website.
Products should only be used for their intended purpose.
Where applicable, cleaning products should be kept away from children, food items, eyes, and areas where they are not intended to be used.
Customers are responsible for properly using, storing, handling, and applying products.
Orvin Home Care is not responsible for damage, injury, loss, or other consequences resulting from misuse, improper handling, incorrect application, unauthorized modification, improper storage, or failure to follow product instructions, except where liability cannot legally be excluded.
6. Pricing and Availability
All prices displayed on our website are subject to change without prior notice.
Product availability may change at any time.
If a product is displayed with an incorrect price, description, availability status, or other information because of a technical or human error, we reserve the right to correct the information and, where applicable, cancel or modify the affected order.
If an order is cancelled because of an incorrect price or availability issue, any payment already received will be handled in accordance with our Refund Policy.
7. Orders and Customer Information
When placing an order, you agree to provide accurate, complete, and current information required to process and deliver your order.
This may include your name, billing address, delivery address, email address, phone number, payment information, and other information required to complete your purchase.
You are responsible for ensuring that the information provided is correct.
We are not responsible for delays, failed deliveries, or other issues caused by incorrect, incomplete, or outdated information provided by the customer.
We may refuse or cancel an order if we reasonably believe that it contains fraudulent information, appears suspicious, exceeds applicable quantity restrictions, or cannot be fulfilled due to product availability or other operational circumstances.
8. Payment
Payments made through our website may be processed using third-party payment gateways or payment service providers.
By making a payment, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.
Payment processing may be subject to the terms, conditions, security procedures, and privacy policies of the applicable payment provider.
If a payment fails, is reversed, or is not successfully completed, we may cancel or hold the related order until payment is successfully received.
9. Shipping and Delivery
Orders are shipped to the delivery address provided by the customer during checkout.
Estimated delivery times may vary depending on the delivery location, product availability, courier services, weather, holidays, logistics conditions, and other circumstances beyond our reasonable control.
Delivery estimates are not guaranteed delivery dates.
Customers are responsible for providing an accurate delivery address and contact number and for being available to receive the order.
For detailed information regarding delivery timelines, charges, and conditions, please refer to our Shipping Policy.
10. Returns, Replacements and Refunds
Returns, replacements, and refunds are governed by our Refund Policy.
Customers should review the Refund Policy before placing an order.
If you receive a damaged, defective, leaking, or incorrect product, please report the issue within the applicable period and provide photographs, videos, order details, or other information required for verification.
All return, replacement, and refund requests are subject to the eligibility requirements and verification process described in our Refund Policy.
11. Reviews, Feedback and User Content
If you submit reviews, comments, feedback, photographs, testimonials, suggestions, or other content to us, you agree that the content:
- Is truthful and accurate to the best of your knowledge.
- Does not contain unlawful, abusive, threatening, defamatory, fraudulent, or misleading material.
- Does not infringe the rights of another person or organization.
- Does not contain malicious software or harmful code.
- Does not impersonate another person or organization.
By submitting content to Orvin Home Care, you grant us permission, to the extent permitted by law, to use, reproduce, publish, display, modify, and distribute that content for legitimate business, website, marketing, or promotional purposes.
We reserve the right to remove or refuse content that violates these Terms or applicable law.
12. Third-Party Services and Links
Our website may use third-party services, tools, payment gateways, delivery providers, analytics services, social media services, or other technologies.
Third-party services may have their own terms and privacy policies, and your use of those services may be subject to their respective terms.
Our website may also contain links to third-party websites.
We do not control and are not responsible for the content, availability, security, privacy practices, products, or services of third-party websites.
13. Privacy and Personal Information
Your use of our website and submission of personal information is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, process, store, and protect personal information when you interact with our website and services.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
14. Intellectual Property
Unless otherwise stated, the content available on the Orvin Home Care website is owned by or licensed to Orvin Home Care and/or Sree Chemicals LLP.
This includes, but is not limited to:
- Logos and brand names
- Product names and descriptions
- Product images and photographs
- Graphics and icons
- Website design and layout
- Text and written content
- Videos
- Software and website functionality
You may not reproduce, copy, modify, distribute, publish, display, sell, or commercially exploit our intellectual property without prior written permission.
All third-party trademarks, logos, and brand names remain the property of their respective owners.
15. Disclaimer, Limitation of Liability and Indemnification
To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that the website will always be available, uninterrupted, error-free, secure, or free from harmful components.
Product performance may vary depending on usage method, surface condition, storage conditions, application, and compliance with product instructions.
To the maximum extent permitted by applicable law, Orvin Home Care, Sree Chemicals LLP, and their employees, representatives, contractors, service providers, and affiliates shall not be liable for indirect, incidental, special, consequential, or similar losses arising from the use of our website, products, or services.
You agree to indemnify and hold harmless Orvin Home Care, Sree Chemicals LLP, and their respective employees, representatives, contractors, service providers, and affiliates from claims, losses, liabilities, damages, or reasonable expenses arising from your violation of these Terms, unlawful use of our website, misuse of our products, or violation of another person’s or organization’s rights.
Nothing in these Terms excludes or limits any rights, warranties, or liabilities that cannot legally be excluded or limited under applicable law.
16. Governing Law, Changes and Contact
These Terms of Service are governed by the laws of India.
Any dispute arising from or relating to the use of our website, products, or services shall be subject to the jurisdiction of the competent courts in Gujarat, India, unless otherwise required by applicable law.
We may update or modify these Terms from time to time. Changes will be published on this page with an updated “Last Updated” date.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.
